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Terms and Conditions Terms & Conditions By accessing this web site, you agree to the following terms and conditions and other applicable law. If you do not agree to be bound by these terms and conditions, please refrain from using this site. All information and material provided on this web site is solely for illustrative purposes. It is not intended to and does not constitute any contractual or other commitment binding on Touchstone AV nor shall such information be construed as an offer to enter into any business relationship with any visitor. Any contractual or other binding commitment subsequently entered into with Touchstone AV shall be subject to separate terms and conditions as are subsequently agreed in writing by the parties. Errors and Omissions In the event a product is listed or quoted at an incorrect price due to an error from our suppliers or publishers. We reserve the right to refuse any orders listed at the incorrect price. If your credit/debit card has been charged and we subsequently cancel your order, we will immediately issue a refund to your credit/debit card. All the information, content, text, images, including but not limited to html code, photography and buttons is the property of Touchstone AV and may not be copied, reproduced, republished, posted, transmitted, or distributed in any way without our express, advance, written consent. All trademarks, imagery and or copy used or referred to in this site are the property of their respective owners. Links on this site may lead to services or sites not operated by Touchstone AV. No judgment or warranty is made with respect to such other services or sites and Touchstone AV takes no responsibility for such other sites or services. A link to another site or service is not an endorsement of that site or service. Any use you make of the information provided on this site, or any site or service linked to by this site, is at your own risk. This site is provided "as is" and Touchstone AV expressly disclaims all warranties of any kind whether express or implied including the warranties of merchantability and fitness for a particular purpose. In no event shall Touchstone AV or any of its employees or contractors be liable for any damages whatsoever in connection with the information or material on this web site, including but not limited to actual, consequential, direct, exemplary, incidental, indirect, punitive or special damages. Delivery Dispatch Times Goods are normally dispatched within 48 hours following receipt of order and confirmed payment, please allow up to 5 working days for your goods to be delivered. If your order is likely to take any longer or is one of our special order items, one of our customer services representatives will contact you to let you know. For multiple orders your order will be dispatched when all items of a multiple order have become available unless otherwise arranged. Free Delivery* Touchstone AV are currently offering FREE DELIVERY to Mainland UK*. (Except for special delivery items, the price for these products will be shown during checkout) We reserve the right to change our delivery charges as and when necessary. This does not affect your Statutory Rights. Receiving your items All products and equipment sent by us must be checked for condition within 48 Hours Any damaged items must must be reported within 48 Hours of delivery on: 01202 477276 If the box or packaging looks damaged or you are unsure of the condition of the item please sign for your item as damaged or unchecked. *We currently only offer delivery to the mainland UK only. Sorry orders from Jersey and Guernsey will not be accepted. Although we work closely with our chosen couriers to ensure that we provide the best possible service and convenient delivery times, we regret that delays may sometimes occur which are out of our control of which we cannot be held responsible, or countable. VAT All delivery prices stated include VAT Refunds and Returns Touchstone AV want you to be completely satisfied with all purchases made from us. In the unlikely event that you would like to return any item to us, please read and follow the instructions below carefully. Unwanted Goods Any ‘unwanted’ goods must be returned to us within 7 days of purchase for refund or store credit. Should you wish to 'audition' a product prior to purchase please contact us to discuss this prior to purchase. Many of our products are special order items and will not be refunded or may be subject to a restocking charge if purchased for without prior authorization or agreement. Touchstone AV will refund or credit the value of all returned unwanted goods, excluding the original delivery charges, providing the goods are in a perfect saleable condition and in their original packaging, with no parts or packaging missing. All items that are Special Order items are excluded from the money back policy. Please contact us for further details. (*Exceptions) Any unwanted goods returned to us are strictly at your expense. This does not affect your legal rights. If the goods do not reach us in a perfect, saleable condition and in their original packaging, then your right to a full refund may be affected. The returned parcel and its contents are your responsibility until they reach us. We therefore recommend that you send all items by registered post, retaining proof of postage. Refunds will only be processed once the goods have been received and checked in to our warehouse. Note: We aim to process all refunds within 28 days of receipt. Refunds will not be given on any used products unless they are found to be faulty. All returns will be credited to you by the original method of payment. Faulty Items We’ll do our best to resolve your issues as soon as possible. The way in which we solve your problem will depend on the nature of the fault and the available options. Some issues which appear as faults can often be solved with appropriate technical advice so please contact us if you are unsure. Procedure In the first instance please contact us on: 01202 477 276 or email info@touchstoneav.co.uk with your intention to return your item and receive a returns number and the address to send the item to. Please mark your return with your returns number (e.g.. RMA1549) complete with your name and address stating any fault or problem with your item. Returns Refusal Items returned to us that do not meet our stated returns criteria will not be processed and you will be asked to arrange collection from us. *Exceptions The following items cannot be returned:
All products and Equipment sent buy us must be checked for condition within 48 Hours. Any damaged items must be reported within 48 Hours of delivery on: 01202 477 276 If the box or packaging looks damaged or you are unsure of the condition of the item please sign for your item as damaged or unchecked Please don’t send anything until you hear from us. When sending your item clearly indicate the returns number on the address label and make sure the senders address is attached to the package. Items without a valid returns number will be rejected. Where postage has been left unpaid (or underpaid) the delivery will not be collected and may eventually be returned to you via Royal Mail. Royal Mail may also dispose of such items where a return address is not provided. These terms and conditions may be subject to change at short notice - Touchstone AV retain the right to change this policy. If you have any comments or queries in connection with our returns and refunds policy, please click here to email us.
Privacy Policy The personal information that we collect will be held securely in accordance with our internal security policy and the law. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. This website takes reasonable precautions to protect our users' information. If you submit any sensitive information via the website, your personally identifiable information is reasonably protected. Our website contains links to third party websites which may or may not be owned or operated by us. Touchstone AV is not responsible for the privacy policies or content of third party web sites accessed via this site. Touchstone AV monitors this site's access log information, included within that is the IP address from which you are connecting. Touchstone AV will not share this information with any third party companies. Notification of Changes to our privacy policy will be posted on this website. If you have any questions relating to our privacy policy, or wish to modify or delete any personally identifiable information that you have provided to us, please send an email to: info@touchstoneav.co.uk « Back |
